Category Archives: ancoraDocs Enterprise Knowledge Base

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[vc_row][vc_column][vc_custom_heading source=”post_title” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] By Default ancoraDocs Server is set to use relative file paths, when storing paths to files in the database. The Root directory is stored in the directory config section of the SsiServer.exe. config file. <DirectoryConfig> <add key=”ImageStorageRoot” value=”\\SomeLocal\orUNCPath\Images” /> … </DirectoryConfig> Absolute file paths can also be used. This feature is helpful…

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[vc_row][vc_column][vc_custom_heading source=”post_title” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] The following Database queries will clean up the database of all the binary (OCR Data) data and structured XML for completed batches once the batch has been completed for 30 days. This query is helpful to run on large systems. A similar automatic clean up process is expected to be integrated into…

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[vc_row][vc_column][vc_custom_heading source=”post_title” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]After completing a fresh install, the ancoraDocs Web SDK Service crashes upon starting the service: In the windows event viewer the following error can be found: Failed to stop service. System.InvalidOperationException: An unhandled exception was detected —> RabbitMQ.Client.Exceptions.BrokerUnreachableException: None of the specified endpoints were reachable —> RabbitMQ.Client.Exceptions.ConnectFailureException: Connection failed —> System.Net.Sockets.SocketException: No connection…

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[vc_row][vc_column][vc_custom_heading source=”post_title” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]When deploying ancoraDocs in Azure and there are are client components deployed on a separate VLAN from the machine that is running the ancoraDocs Server, it is necessary to increase the TCP idle timeout period on the machines running any of the other ancoraDocs system components such as the web client, Image processing…

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[vc_row][vc_column][vc_custom_heading source=”post_title” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] When connecting the email input service to a GMail hosted mailbox, you must allow access for less secure apps. The steps below indicate how to do this:   Allow less secure apps to access your Gmail account Last updated on September 13th, 2018 Google may block sign-in attempts from some apps or devices…

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[vc_row][vc_column][vc_custom_heading source=”post_title” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]At times, opening batches in either Class Verify or Data Verify will result in the following error message:[/vc_column_text][vc_single_image image=”51804″ img_size=”full”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]This error message generally refers to issues pertaining to the ancoraDocs Web SDK Service, specifically if the service is not running properly or is not running at all. In cases such as this, the…

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[vc_row][vc_column][vc_custom_heading source=”post_title” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]When first logging into a newly-created ancoraDocs site after the Web Client install has completed, a user may see an error message stating the following:[/vc_column_text][vc_single_image image=”51798″ img_size=”full”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]This issue is caused by either a missing or incorrect connection string to the ancoraDocs database for the site in question. There are two places where this can…

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[vc_row][vc_column][vc_custom_heading source=”post_title” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]By Default ancoraDocs Export Client exports tiff images with a .tiff extension. It is possible to change the behavior in on-premise solutions to export with a .tif file extension. In order to do this add the following line to the SSIExportClient.exeConfig file in the appSettings section. <appSettings> … <add key=”TiffExport:ThreeCharExtensionEnabled” value=”true”/> … </appSettings>…

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[vc_row][vc_column][vc_custom_heading source=”post_title” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Business Case: Often times it is helpful to get an email notification when there are batches awaiting a user at either Class Verify or Data Verify. Until this feature is added to the core product. The solution below shows how it can be done with a stored procedure, a powershell script, and a…

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[vc_row][vc_column][vc_custom_heading source=”post_title” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]The Export Plugin: TwoTableSQLExport, uses the builtin Dynamic Export feature within the Batch Type settings to export documents to two tables. One table containing the document field values and a second table containing the table data. The two tables are linked through a foreign key “invoiceId.” To configure the plugin do the following…